Sixty One Steps

AWS Custom Vendor CRM with Zoho CRM Integration

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Project Description

A leading medical device and healthcare solutions provider with a strong presence across South Asia was struggling to manage its expanding vendor ecosystem. With suppliers spread across regions and offering varied products, the company relied heavily on manual processes for vendor tracking, contract management, and performance evaluation.

These fragmented workflows created challenges such as:

  • Limited visibility into vendor performance

  • Delayed contract approvals and compliance checks

  • Manual data entry and documentation

  • Inefficient communication between procurement teams and vendors

  • Inability to scale operations smoothly

The company needed a transparent, scalable, and easy-to-use vendor management system that could adapt to their growing operational demands.

Sixty One Steps developed a custom Vendor CRM using AWS Serverless architecture, providing a scalable, cost-efficient, and secure foundation tailored for vendor operations.

Solution & Implementation

Key Components Implemented:

  • AWS Lambda to run vendor workflows without server maintenance

  • Amazon DynamoDB for fast, secure vendor and contract data management

  • Amazon S3 for storing invoices, documents, and compliance certificates

  • API Gateway for seamless integrations

  • Custom dashboards & reporting to monitor vendor performance

  • Approval workflows for vendor onboarding, contract renewals, and compliance checks

  • Role-based access controls for procurement teams and management

Smooth Implementation Process

  • System was configured with custom workflows unique to the client’s vendor lifecycle

  • Access permissions and approval hierarchies were set based on internal governance

  • Integrated with existing procurement tools for unified operations

  • Conducted training sessions for procurement teams to ensure full adoption

The implementation was completed with minimal disruption to ongoing operations.

Outcome

The Vendor CRM transformed the company’s procurement and vendor management processes. Post-implementation results included:

  • Significant reduction in manual work with automated workflows

  • Faster contract approvals and renewals due to streamlined processes

  • Accurate vendor performance tracking through real-time dashboards

  • Improved collaboration between procurement teams and vendors

  • Centralized documentation, reducing compliance risks

  • Scalable infrastructure, easily supporting vendor expansion across South Asia

  • High adoption rates, as employees found the system intuitive and simple to use

The company now manages vendor relationships with greater efficiency, transparency, and control—supported by a powerful AWS Serverless solution that continues to scale with their business needs.